Cisco Unified Communications

CI-DUIC

Deploying Cisco Unified Intelligence Center

Price:
United Arab Emirates:
USD 3,000.00 excl. VAT

Duration: 2 Days

Who Should Attend

The primary audiences for the course are as follows:

  • Cisco customers
  • Cisco technology partners
  • Cisco employees
Dates
An individual course planning is possible for this kind of course. If you would like to know more about this course please either call us on +971 4 42 89 440 or send an email to training@flane.com.
Prerequisites

The knowledge and skills that a learner must have before attending this course are as follows:

  • A working knowledge of Unified Contact Center Enterprise is desired.
  • A working knowledge of contact center operations is desirable.
Course Content

The Deploying Cisco Unified Intelligence Center (DUIC) v1.1 course is a instructor-led training (ILT) course. Cisco Unified Intelligence Center 8.0.4 is a comprehensive, end-to-end reporting solution, designed to make the task of creating reports and managing disparate data sources easier on the customer and, at the same time, to present a consistent user interface and a common tool to access varied data across multiple Cisco product families.

Course Objectives

Upon completing this course, the learner will be able to meet these overall objectives:

  • Provide a comprehensive overview of Cisco Unified Intelligence Center
  • Demonstrate how to install, administer, and provide security for the Cisco Unified Intelligence Center solution
  • Describe reporting concepts and capabilities and features of Cisco Unified Intelligence Center reports
  • Provide a detailed description of how custom reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP) and new data sources can be created to meet specific customer requirements
Course Outline

The course contains these components.

  • Cisco Unified Intelligence Center Overview
  • Cisco Unified Intelligence Center Installation, Administration and Security
  • Cisco Unified Intelligence Center Reports
  • Cisco Unified Intelligence Center Custom Reporting
Further information

If you would like to know more about this course please contact us