Cisco Unified Communications

CI-UCCXA

Unified Contact Center Express Advanced

Price:
United Arab Emirates:
USD 3,300.00 excl. VAT

Duration: 4 Days

Who Should Attend

  • Employee
  • Channel Partner / Reseller
  • Customer
Dates
An individual course planning is possible for this kind of course. If you would like to know more about this course please either call us on +971 4 42 89 440 or send an email to training@flane.com.
Prerequisites
  • CRSD / UCCXD or a very strong familiarity with CRS scripting and deployment experience
Prerequisites

CRSD / UCCXD or a very strong familiarity with CRS scripting and deployment experience

Course Content

Building on the knowledge base and scripting experience learned in CRSD / UCCXD classes, this course covers advanced techniques in scripting and overall CRS functionality. During this four day class students implement such things as extending the functionality of UCCX using many of the tools that are already available in the premium version of the product. Expect to spend time exploring the Agent Desktop Interface and the Desktop Administrator to invoke behaviors that involve Third Party applications and web based apps like: Web Callback Option and Leave a Message in Queue. There will be a major focus on Scripting and Subsystem management.
Course Outline

Course Outline
  • Session management Review
  • Build Common Utilities (Lecture / Lab)
  • Basic ACD Routing
  • Common / Good Practices
  • Database Setup / Steps
  • More ACD Routing
  • Advanced ACD Routing
  • Advanced ACD Callback Options
  • Advanced Database Configuration
  • Agent Desktop Configuration
Further information

If you would like to know more about this course please contact us