Cisco Unified Communications

CI-WFM

Deploying Workforce Management for Cisco Unified Workforce Optimization

Price:
United Arab Emirates:
USD 2,650.00 excl. VAT

Duration: 4 Days

Who Should Attend

  • Channel Partner / Reseller
  • Customer
  • Employee
Dates
An individual course planning is possible for this kind of course. If you would like to know more about this course please either call us on +971 4 42 89 440 or send an email to training@flane.com.
Course Content

Attendees of this 4-day course will gain an understanding of the features and functionality of the products relative to Installation, Configuration, and Basic Troubleshooting.

Course Objectives
  • Install WFM
  • Configure WFM for your call center
  • Generate and adjust forecasts
  • Create and edit schedules
  • Perform intraday functions, such as adding non-production activities to a schedule and trading two agents¿ schedules
  • Generate reports
  • Utilize historical data to calculate forecast accuracy and create forecasts for new CSQs
  • Describe how to use the agent interface
  • Describe the resources that are available for troubleshooting problems in WFM
Course Outline
  • Introduction to WFM for Cisco Unified WFO
  • WFM configuration
  • Forecast Management
  • Schedule Management
  • Intraday Functions
  • Report Management
  • Special Functions
  • Agent Functions
  • Troubleshooting Resources
Further information

If you would like to know more about this course please contact us