Cisco Unified Communications


Troubleshooting Cisco Unified Communications

United Arab Emirates:
USD 3,000.00 excl. VAT

Duration: 5 Days

Who Should Attend

  • Channel Partner / Reseller
  • Customer
  • Employee

Candidates who have passed retired CCNP Voice exams maybe be given credit towards earning the CCNP Collaboration certification.
Please visit the CCNP Collaboration migration tool to help you identify the exams required.

An individual course planning is possible for this kind of course. If you would like to know more about this course please either call us on +971 4 42 89 440 or send an email to

Implementing Cisco Unified Communications Voice over IP and QoS (CVOICE)

or comparable knowledge:

  • Working knowledge of converged voice and data networks.
  • Working knowledge of the MGCP, SIP, and H.323 and their implementation on Cisco IOS gateways.
  • Working knowledge of Cisco Unified Communications Manager, Cisco Unified Communications features and applications, and Cisco IOS voice gateways in a single-site and multisite environment.
Course Content

Troubleshooting Cisco Unified Communications (TVOICE) v8.0 prepares network professionals with the knowledge and skills that are required to troubleshoot Cisco Unified Communications systems and solutions in enterprise, midmarket, and commercial deployments in single-site and multisite environments. The course teaches troubleshooting methodology, triage, resources, tools, and fixes at the integrated system or solution level for Cisco Unified Communications Manager.

Course Objectives

Upon completing this course, the learner will be able to meet these overall objectives:

  • Describe a systematic methodology to troubleshoot Cisco Unified Communications solutions
  • Isolate and troubleshoot reported issues that relate to Cisco Unified Communications Manager.
  • Diagnose a call setup issue and resolve the issues as you discover or reveal them, given a trouble call for which the source of the problem is unknown.
  • Solve the common issues of an SAF-enabled network and CCD.
  • Troubleshoot issues that are related to Cisco Unified Communications Manager features and applications.
  • Troubleshoot voice quality issues and issues that are related to media resources
Course Outline
  • Overview
  • Learner Prerequisite Skills and Knowledge
  • Course Goal and Objectives
  • Course Flow
  • Additional References
  • Your Training Curriculum
Further information

If you would like to know more about this course please contact us