Cisco Service Provider


Maintaining Cisco Service Provider Quality of Service

Duration: 3 Days

Who should attend:

The primary audience for this course is as follows:

  • Service provider network operations organizations, specifically mid to upper level network operations personnel like Tier II and Tier II support
  • Generally service provider customers or partners maintaining service provider IP NGN network infrastructures
  • Customers pursing Cisco Professional level certifications for their career growth
  • Personnel from mid or large enterprise networks that institute service provider or sometimes known as carrier class type operations
  • General service provider Partners like Build-Operate-Transfer partners, service provider outsource partners, manage services channel partners
  • Cisco service provider Engineers, Cisco Technical Assistance Center Engineers, Cisco Remote Operations Services personnel
An individual course planning is possible for this kind of course. If you would like to know more about this course please either call us on +971 4 42 89 440 or send an email to
Related Certifications

This course is part of the Cisco Certified Network Professional Service Provider Operations certification.


The knowledge and skills you must have before attending this course are as follows:

  • Describe service provider operations, functions, models, and processes
  • Demonstrate Cisco IP NGN Operations Associate-level knowledge
  • Execute basic Cisco IOS and Cisco IOS XR configuration and monitoring commands
  • Demonstrate service provider change management procedures
  • Demonstrate service provider configuration management procedures
  • Demonstrate Cisco IP NGN troubleshooting skills within a service provider core network
  • Appraise and optimize performance in the service provider Cisco IP NGN core and aggregation network components

The following training is recommended in preparing for this course:

  • Supporting Cisco Services Provider IP NGN Operations (SSPO)
  • Operational Foundations for Cisco Service Provider Core Networks (OFCN)
Course Content

The Maintaining Cisco Service Provider Quality of Service (MSPQS) course is a three-day instructor-led training (ILT) course, intended to help prepare you to pass the Cisco CCNP® Service Provider Operations (CCNP SP Operations) certification exams. This course and certification will also prepare and validate your proficiency in maintaining quality of service (QoS) implementations in the service provider next-generation networking (NGN) network.

This course is designed to provide youwith the knowledge needed to implement, monitor and troubleshoot QoS policies in the service provider network core and at the edge using Cisco IOS or Cisco IOS XR Software.

Course Objectives

Upon completing this course, you will be able to:

  • Identify the typical QoS requirements in service provider networks, list the solutions, and describe the change, performance, and fault management procedures for QoS
  • Perform changes in the configuration of QoS based on designs and implementation templates, as well as ITIL®-based change management processes and procedures
  • Gather and interpret performance statistics for QoS mechanisms using various tools such as show commands and SNMP-based monitoring tools, and propose changes and improvements that are based on the acquired information
  • Perform fault management for QoS mechanisms using various tools, such as show commands and SNMP-based monitoring tools
Course Outline

The course contains the following components:

Module 1: Service Provider QoS Operation Processes
Module 2: Change Management for QoS
Module 3: Performance Management for QoS
Module 4: Fault Management for QoS

Further information

If you would like to know more about this course please contact us