Cisco Service Provider


Supporting Cisco Service Provider IP NGN Operations

Duration: 5 Days

Who should attend:

  • Cisco Build-Operate-Transfer partners who are focused on service provider NGN networks, specific to entry-level network operations personnel
  • Service provider network operations organizations, specific to entry-level network operations personnel
  • Cisco engineers who are motivated to pursue Cisco certifications focused on service provider NGN operations
  • All service provider operations customers, partners who support service provider NGN environments, and internal Cisco engineers who wish to pursue Cisco professional or expert-level SP operations certifications
An individual course planning is possible for this kind of course. If you would like to know more about this course please either call us on +971 4 42 89 440 or send an email to

The recommended knowledge and skills that a learner should have for the best learning outcome are as follows:

  • IP networking fundamentals; those topics supported by the Interconnecting Cisco Networking Devices Part 1 (ICND1) course
  • Operations process knowledge, represented by the Business Process Framework (eTOM) and Information Technology Infrastructure Library® (ITIL) training or recommendations
  • Troubleshooting methodology knowledge or experience as applied to IP network environments
  • UNIX or Linux operating system experience or general familiarity
Course Content

The Supporting Cisco Service Provider IP NGN Operations (SSPO) v1.0 course (SSPO) is a five-day ILT course that is intended to help prepare individuals to pass the Cisco CCNA® Service Provider Operations certification exams. This course will also provide a foundation in service provider network operations for additional courses and certification exams at the professional level.

This course is designed to introduce entry-level personnel to the service provider network operations environment, processes-orientation, management tools and methods. It gives students the opportunity to practice the primary job roles and tasks. The course is also intended to help prepare students for the Cisco CCNA Service Provider Operations certification exam.

Course Objectives

Upon completing this course, the learner will be able to meet these overall objectives:

  • Describe service provider NGN technology trends and their impact on operational environments
  • Describe the various NMS tools that are available to monitor networks and network devices
  • Implement incident (event) management procedures
  • Demonstrate fault management procedures
  • Describe the configuration management process
  • Demonstrate change management procedures
  • Identify performance management procedures
Course Outline

The course contains these components:

  • Course Introduction
  • Module 1: Introduction to the SP NGN and the Operations Environment
  • Module 2: NMS Tools and Protocols
  • Module 3: Incident Management
  • Module 4: Fault Management
  • Module 5: Configuration Management  
  • Module 6: Change Management
  • Module 7: Performance Management
Further information

If you would like to know more about this course please contact us