Cisco Unified Communications
CI-AUCCE1
Administering Cisco Unified Contact Center Part 1

Price:
United Arab Emirates:
USD 3,200.00
excl. VAT
Duration:
5
Days
Who should attend
- Channel Partner / Reseller
- Customer
- Employee
Dates
An individual course planning is possible for this kind of course. If you would like to know more about this course please either call us on +971 4 42 89 440 or send an email to training@flane.com.
Course Content
The Administering Cisco Unified Contact Center Enterprise Part 1 is a 5 day instructor-led course presented by training partners to system engineers and customers who will be involved with Day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This course describes the requirements, resources and tools needed toperform routine adds, moves and changes in the inbound / outbound UCCE environment.This course is intended for those administering the solution, or who may be responsiblefor Level 1-2 support of the solution.
Course Objectives
Upon completing this course, you will be able to meet these overall objectives:
- Identify the basic components and operations of the Unified CCE solution.
- Configure and script a basic UCCE CVP deployment.
- Perform the ICM configuration tasks required to support basic agent functionality.
- Build and test a basic ICM script utilizing microapps.
- Configure and script UCCE to support reporting requirements, precision queuing
- and RONA.
- Identify how to successfully deploy the CVP VXML component in a Unified CCE
- solution.
- Generate basic reports using Cisco Unified IC.
Course Outline
- Module 1: Cisco Unified Contact Center Enterprise v10 Foundations
- Module 2: UCCE Configuration and Scripting
- Module 3: Unified CCE Inbound Agent Considerations
- Module 4: Unified CCE IVR / VRU Functionality
- Module 5: Additional UCCE Considerations
- Module 6: VXML Implementation
- Module 7: Cisco Unified Intelligence Center Reporting
Further information
If you would like to know more about this course please contact us