Cisco Unified Communications


Administering Cisco Unified Contact Center Part 2

United Arab Emirates:
USD 3,200.00 excl. VAT

Duration: 5 Days

Who should attend

  • Channel Partner / Reseller
  • Customer
  • Employee
Date Country Location Language Register
14-11-2021 - 18-11-2021 AE Dubai English Register
International dates
Course Content

Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE Part 2) is a 5 dayinstructor-led course presented by training partners to system engineers and customerswho will be involved with day 2 support of a UCCE solution deployed in a CVPcomprehensive environment. This course gives the learner an understanding of therequirements, resources and tools required to perform complex adds, moves andchanges in the inbound / outbound UCCE environment. This course is intended for thoseperforming advanced administration of the solution, or who may be responsible for Level2-3 support of the solution. The overall goal of this course is advanced administration ofthe solution by a deeper exposure into the technical operational requirements and thetools used to configure and ensure functionality.

Course Objectives

Upon completing this course, the learner will be able to meet these overall objectives:

  • Demonstrate advanced proficiency with add / move / change of the ACD / PBX (agent / skill) environment of UCCE.
  • Demonstrate advanced proficiency with add / move / change of the IVR (prompt /collect) environment of UCCE including both MicroApp and VXML solution scripting (ICM Scripting and Call Studio scripting).
  • Demonstrate effective use of system tools to track and troubleshoot a call within a call flow.
Course Outline
  • Module 1: Cisco Unified Contact Center Enterprise v10 Overview
  • Module 2: CCE Config and Scripting
  • Module 3: CCE (ICM) Advanced Scripting
  • Module 4: Advanced VXML Functionality
  • Module 5: Supporting CCE
Further information

If you would like to know more about this course please contact us