Cisco Unified Communications

CI-DUCCE

Deploying Cisco Unified Contact Center Enterprise

Price:
United Arab Emirates
3.500,00 USD
3.500,00 USD
Duration: 5 Days

Who should attend

  • Channel Partner / Reseller
  • Customer
  • Employee
Dates
An individual course planning is possible for this kind of course. If you would like to know more about this course please either call us on +971 4 42 89 440 or send an email to training@flane.com .
Prerequisites

Strong knowledge of Microsoft Windows Server 2003 and Active Directory Administering Cisco Unified Contact Center Enterprise v1.0

Course Content

Deploying Cisco Unified Contact Center Enterprise (DUCCE) is a 5-day instructor-ledcourse presented by training partners. The course allows learners to deploy the UnifiedCCE v10.0 solution including installation, deploying HA and using troubleshooting tools toidentify issues with inbound and outbound Contact Center functionality. This course isintended for those installing the Unified CCE solution, or those providing Level 3 solutionsupport. This course also serves as a foundation for the two corresponding UCCEAdministration courses, but is not a prerequisite. Students will learn enough about CCEscripting in this course to ensure system functionality only. A separate course exists foradvanced scripting.

Course Objectives

Upon completing this course, the learner will be able to meet these overall objectives:

  • Identify the basic components and operations of the Unified CCE solution.
  • Use the available UCCE tools to complete a basic UCCE system installation.
  • Discuss the installation and configuration steps required to support agent functionality in a UCCE deployment.
  • Install a basic CCE VXML Solution.
  • Install, configure and run a CCE Outbound Option Campaign.
  • Describe how to support CCE.
Course Outline
  • Module 1: Cisco Unified Contact Center Enterprise Overview.
  • Module 2: Cisco Unified Contact Center Enterprise Component Architecture.
  • Module 3: Installing Cisco Unified Contact Center Enterprise.
  • Module 4: Database and Application Driven Routing Options.
  • Module 5: Installing Cisco Outbound Option.
  • Module 6: Reporting and Maintenance Tools.
Further information

If you would like to know more about this course please contact us