Cisco Unified Communications

• Experience with Windows 2003 Server, Windows XP
• Basic Knowledge of SQL Server 2000
• Basic Knowledge WebLogic and Web Logic Domains
• Basic Knowledge of Microsoft Internet Information Services (IIS)
• Cisco Unified CCE v7.x

Upon completing this course, the learner will be able to meet these overall objectives:

• Describe, at a high level, the features of Cisco Unified EIM and Cisco Unified WIM
• Describe the architecture of Cisco Unified EIM and Cisco Unified WIM
• Understand user management
• Create and manage an entire Knowledge Base
• Understand administration
• Describe the use of the Agent Console
• Describe the use of the Agent Console
• Describe Cisco Unified CCE Integration and Configuration
• Manage Cisco Unified Web Interaction Manager
• Describe management tools for monitoring and reporting
• Understand tactics for troubleshooting

A complete technical installation, configuration and integration course for Cisco Unified EIM and WIM and Unified CCE.  The course is for sales engineers, installers, consultants, application support staff and IT personnel who will be able to perform all aspects of the installation and maintenance of the Cisco Unified EIM and WIM applications.

• Course Introduction
• Module 1: Understanding the Features of Cisco Unified EIM and Cisco Unified WIM
• Module 2: Architecture Installation Planning and Environment Installation
• Module 3: User Management
• Module 4: The Knowledge Base
• Module 5: Administration
• Module 6: Agent Console
• Module 7: Cisco Unified CCE Integration and Configuration
• Module 8: Cisco Unified Web Interaction Manager
• Module 9: Management Tools: Monitors and Reporting
• Module 10: Tactics for Troubleshooting