Module 1: Provision and Brand a Microsoft 365 Tenant
• Introduction
• Understand the Microsoft 365 Tenant
• Assign Least-Privilege Administrator Roles
• Add and Verify a Custom Domain
• Exercise - Delegate Domain Administration and Add a Custom Domain
• Configure Organisation Branding Across Two Portals
• Exercise - Configure Organisation Branding
• Configure Organisational Settings
• Exercise - Configure Organisational Settings
Module 2: License Microsoft 365 and AI Services at Scale
• Introduction
• Assign and Manage Microsoft 365 Licenses
• Verify and Troubleshoot License Assignments
• Exercise - Assign, Verify, and Troubleshoot Microsoft 365 Copilot Licensing for Relecloud's Marketing Rollout
• License AI Services for the Right Populations
• Understand how Microsoft 365 Billing is Structured
• Set up Pay-As-You-Go Billing for AI-service Usage
Module 3: Keep a Microsoft 365 Tenant Resilient and Healthy
• Introduction
• Configure Microsoft 365 Backup for Critical Workloads
• Exercise - Configure Backup for Relecloud's Critical Workloads
• Monitor Service Health and Configure Notifications
• Diagnose Network Connectivity Issues Affecting Copilot
• Exercise - Diagnose Relecloud's Satellite-Office Copilot Connectivity Failure
• Monitor Microsoft 365 Usage and Adoption
• Exercise - Interpret Relecloud's Copilot Adoption Data
• Recognise the Endpoint and Client-Management Ecosystem
Module 4: Configure Exchange Online and Microsoft Teams Workloads
• Introduction
• Create and Manage Mailboxes
• Delegate Mailbox Access: Full Access, Send as, and Send on Behalf
• Exercise - Configure Relecloud Shared Mailboxes and Delegate Access
• Understand how Mail Routes Through Exchange Online
• Create and Manage Teams, Channels, Owners, and Members
• Configure Copilot in Teams Meetings
• Exercise - Build a Copilot-ready Team for Relecloud's Account Managers
Module 5: Govern SharePoint and OneDrive for Microsoft 365 Copilot
• Introduction
• Create and Manage SharePoint Sites
• Set the Boundary: SharePoint and OneDrive Sharing Settings
• Find Overshared Sites Before Copilot does
• Exercise - Set up and Audit a Governed SharePoint Site
• Hide it from Search, Not from Access: Restricted Content Discovery
• Lock it Down for Real: Restricted Access Control
• Temporary Allow-List for Rollout: Restricted SharePoint Search
• Choose the Right Control for the Job
• Exercise - Remediate the Finance Site and Choose the Right Control
Module 6: Provision and Govern Identities in Microsoft Entra
• Introduction
• Manage the User and Contact Lifecycle
• Perform Bulk Identity Management with Microsoft Graph PowerShell
• Exercise - Bulk-provision Relecloud's New-Hire Users with Microsoft Graph PowerShell
• Manage Guests and External Collaboration
• Create and Manage Groups, Naming Policy, and Expiration Policy
• Scope Delegated Administration with Administrative Units
• Exercise - Scope Relecloud's Regional HR Admin with an Administrative Unit
• Govern Roles with Role Groups and Privileged Identity Management
• Exercise - Configure a PIM Approval Workflow for Relecloud Privileged Role
Module 7: Implement Authentication and Access in Microsoft Entra
• Introduction
• Evaluate and Scope the Authentication Method Catalog
• Enforce Password Protection for Cloud Accounts
• Enable and Troubleshoot Self-Service Password Reset
• Exercise - Scope Authentication Methods and Enable SSPR for Relecloud's Engineering Team
• Evaluate Conditional Access Policies and Client App Conditions
• Investigate and Resolve Authentication Issues
• Resolve Sign-In Risk and Device Compliance in Conditional Access
• Exercise - Build and Verify a Risk-Based, Device-Compliant Conditional Access Policy
Module 8: Secure Email and Collaboration with Microsoft Defender for Office 365
• Introduction
• Configure Threat Policies: Presets, Custom Policies, and Precedence
• Configure the Settings Inside Each Threat Policy
• Extend Protection to Teams, SharePoint, and OneDrive
• Exercise - Configure and Scope Threat Protection for Relecloud's Finance Team
• Manage Alerts and Investigate Threats
• Remediate and Reduce Human Risk: AIR and Attack Simulation Training
• Exercise - Investigate a Threat and Reduce Human Risk with Attack Simulation Training
• Coordinate with the Broader Microsoft Defender Security Estate
Module 9: Protect Information with Microsoft Purview Information Protection
• Introduction
• Choose a Classification Technique for a Data Shape
• Exercise - Create a Custom Sensitive Information Type for Woodgrove's Transaction Pattern
• Design What a Sensitivity Label Protects
• Publish Label Policies and Resolve Conflicting Settings
• Exercise - Configure and Publish a Sensitivity Label Policy, then Verify Priority Resolution
• Verify Classification is Working with Purview Reporting
• Verify Classification Supports Safe Copilot Grounding

Module 10: Prevent Data Loss and Govern the Data Lifecycle with Microsoft Purview
• Introduction
• Specify DLP Requirements Across Microsoft 365 Locations
• Exercise - Create a DLP Policy for Microsoft 365 Copilot
• Attribute DLP Alerts Across AI Apps and Agents
• Respond to DLP Alerts in Microsoft Defender XDR
• Exercise - Review a DLP Alert in Microsoft Defender XDR
• Specify Data Lifecycle Management Requirements
• Monitor AI Activity and Oversharing Risk with DSPM for AI
Module 11: Assess Readiness and Roll Out Microsoft 365 Copilot
• Introduction
• Assess Tenant Readiness for a Copilot Rollout
• Exercise - Run and Interpret the Copilot Readiness Report
• Identify and Resolve Data-Readiness Issues
• Exercise - Remediate an Oversharing Risk Before Rollout
• Plan a Phased Rollout Across the Organisation
• Exercise - Stage a Phased Pilot Rollout Group
Module 12: Configure Microsoft 365 Copilot Settings and Extensibility
• Introduction
• Configure the Copilot Tenant-Settings Catalog
• Exercise - Configure the Copilot Settings Catalog
• Manage Web Search for Copilot and Copilot Chat
• Configure Copilot Search
• Exercise - Configure Web Search and Copilot Search
• Manage Third-Party AI Providers
• Exercise - Enable a Third-Party AI Provider
• Configure Copilot Connectors
• Govern SharePoint AI Skills and the Frontier Program
Module 13: Establish Agent Identities and Secure Access with Microsoft Entra Agent ID
• Introduction
• Understand the Microsoft Entra Agent ID Object Model
• Assign a Sponsor and a Least-Privilege Owner
• Exercise - Assign a Sponsor and Owner to an Agent Identity
• Automate Sponsor Transfer with Lifecycle Workflows
• Exercise - Configure a Sponsor-Transfer Lifecycle Workflow
• Apply Conditional Access to Agent Identities and Choose the Right License
• Exercise - Apply Conditional Access to an Agent Identity Blueprint
Module 14: Curate and Control Agents with the Agent Registry and Agent 365 Tools
• Introduction
• Review, Approve, and Block Tools for Agents
• Exercise - Review, Approve, and Block a Tool
• Govern Bring Your Own MCP Servers
• Exercise - Review a Bring Your Own Model Context Protocol (MCP) Server Registration
• Perform Ongoing Agent Registry Curation
• Exercise - Reassign an Active Agent's Owner
• Audit the Agent Estate by Publisher and Channel
Module 15: Monitor and Manage Agents with Microsoft Agent 365
• Introduction
• Introduction to Microsoft Entra Agent ID
• Monitor and Manage Agents
• Scenario
• Exercise – Monitor Agents from the Overview Page
• Exercise - Monitor Agents Inventory in Registry
• Exercise - Monitor Agents Using the Agent Map
• Exercise - View Agents with Exceptions and Take Action
• Exercise - Measure Agent Effectiveness
• Exercise – Monitor Connected Platforms
Module 16: Govern Agents Using Agent 365
• Introduction
• Govern Agents Scenarios
• Exercise – Set up Agent Settings and Access
• Security and Governance Policies
• Exercise – Set up Policy Template
• Exercise – Set up Permissions Using Access Packages
• Exercise – Onboard an Agent
• Exercise – Deploy and Activate Agents
• Exercise - Assign Owners to Agents to Prevent Agent Sprawl
• Exercise - Block Agents with Security Risks
• Exercise – Use Rules and Automate Agent Management
• Manage Tools
Module 17: Monitor and Optimise Microsoft 365 AI Services
• Introduction
• Pick the Right Report Source for a Copilot Adoption Question
• Exercise - Pick the Right Report Source
• Read the Copilot Usage Report and the Agent Usage Report
• Exercise - Read the Copilot Usage Report and the Agent Usage Report
• Reconcile Copilot and Agent Costs Across Surfaces
• Exercise - Reconcile Copilot and Agent Costs Across Surfaces
• Assess AI-service Health with the Copilot Control System